Every message your business sends.
One API. Every channel.
Merdot Connect is a business communication platform for Email, WhatsApp Business and SMS · send transactional and bulk messages, track delivery in real time, and build on a developer-first API, all from one dashboard.
Email · WhatsApp Business · SMS · one dashboard, one API
# Send a WhatsApp order update
curl -X POST \
https://api.merdotconnect.com/v1/messages \
-H "Authorization: Bearer <key>" \
-d '{
"channel": "whatsapp",
"to": "+9198xxxxxx",
"template": "order_shipped"
}'
# Response
{
"status": "delivered",
"channel": "whatsapp",
"message_id": "msg_9f2a1c"
}Email, WhatsApp & SMS in one API
Delivery, open & click analytics
Developer-first API & webhooks
Approved, reusable message templates
What Merdot Connect does
Messaging infrastructure for growing businesses.
Everything you need to send, track and manage business messages · without stitching together three separate providers.
Email API
Send transactional and bulk email through a single endpoint · verified domains, dedicated IPs on higher tiers, and inbox-friendly delivery by default.
WhatsApp Business API
Official WhatsApp Business API access for order updates, OTPs, support conversations and approved marketing templates, without the manual approval headaches.
SMS & Text API
Transactional and promotional SMS with local and international routes, DLT-compliant sending for India, and automatic failover between carriers.
Delivery analytics
See sent, delivered, opened, clicked and failed in real time for every channel · down to the individual message, not just the campaign.
Templates & campaigns
Build reusable templates for email, WhatsApp and SMS, personalise with variables, and manage approval workflows from one dashboard.
Developer API access
A clean REST API, official SDKs and webhooks for delivery events · built to slot into your product, CRM or order pipeline in an afternoon.
Channels
Three channels. One consistent way to send.
Each channel is built for how people actually respond · fast, transactional and compliant by default.
Deliverability-first email sending
- Transactional and bulk sending on one API
- Domain authentication (SPF, DKIM, DMARC) guided setup
- Bounce, complaint and unsubscribe handling built in
- Dedicated sending IPs available on higher tiers
WhatsApp Business
Official WhatsApp Business API
- Order updates, OTPs and delivery notifications
- Approved marketing and utility template management
- Two-way conversations routed to your team inbox
- Media, buttons and quick-reply message support
SMS & Text
Reliable SMS delivery, everywhere
- DLT-registered routes for compliant sending in India
- Global SMS coverage with automatic carrier failover
- OTP and transactional sending optimised for speed
- Promotional SMS with opt-out handling built in
Developer API access
Built API-first, from day one.
A single REST API sends across Email, WhatsApp and SMS. Webhooks push delivery events back to your system in real time, so your product always knows what happened to a message · not just that it was sent.
- REST API with JSON responses
- API keys with rotation & scoping
- Webhooks for delivery events
- Sandbox environment for testing
// Send an SMS OTP
import { Connect }from "merdot-connect"
const client = new Connect("<api_key>")
await client.messages.send({
channel: "sms",
to: "+9198xxxxxx",
body: "Your OTP is 482913",
})Who it is for
Built for businesses that message at scale.
E-commerce & D2C brands
Order confirmations, shipping updates, OTPs and abandoned-cart nudges across the channels your customers actually check first.
- Order and delivery status notifications
- OTP and account verification messages
- Cart recovery and promotional campaigns
- One dashboard across every order touchpoint
SaaS & product teams
Wire transactional messaging into your product in an afternoon · signups, billing alerts, usage notifications and support replies.
- REST API with official SDKs and webhooks
- Event-based sending triggered from your app
- Delivery and engagement data via API or dashboard
- Sandbox environment for safe testing
Agencies & marketing teams
Run campaigns across email, WhatsApp and SMS for multiple clients from one shared, organised workspace.
- Multi-client workspaces with clear separation
- Reusable templates across every channel
- Campaign scheduling and audience segments
- Reporting built for a client-facing recap
Why Merdot Connect
Messages that arrive. Data that proves it.
One platform that sends, tracks and reports across every channel your customers actually use.
One API, three channels
Stop stitching together separate providers for email, WhatsApp and SMS. Merdot Connect gives your team and your product one integration to maintain.
Delivery you can see
Every message carries a real-time status · sent, delivered, opened, clicked or failed · so support and marketing teams stop guessing what landed.
Built for compliance
DLT-registered SMS routes, WhatsApp template approval workflows and DPDP-aligned data handling, so your messaging stays compliant by default.
Merdot Connect
Bring Email, WhatsApp and SMS
into one platform.
Get early access to Merdot Connect and start sending business messages that arrive, with the data to prove it.
Merdot Technologies · Ahmedabad, Gujarat, India · contact@merdot.com