Documentation

Build with Merdot's APIs.

API reference, integration guides and configuration specifications for Merdot AI, Merdot Track and Merdot Connect. Full technical documentation opens as soon as you create an account, with deeper guides for team and institutional plans.

Request documentation access Explore Merdot Connect

🇮🇳 Built in India · For teams and businesses everywhere

track-api-example.sh

# Query recent brand mentions
curl -X GET \
  https://api.merdot.com/track/v1/mentions \
  -H "Authorization: Bearer <token>" \
  -d '{
"sentiment": ["negative"],
"languages": ["hi","en"],
"limit": 10
  }'

# Response
{
"mentions": [...],
"total": 23,
  "spiking": 4,
"generated_at": "2026-07-31T09:42:00Z"
}

Products with public APIs

REST

JSON API surface

2 SDKs

Python & Node.js

TLS 1.3

Enforced end to end

Product APIs

Three products, one developer experience.

Merdot AI

Chat, generate and summarise

Send a prompt, get a response · plus document summarisation, image understanding and multilingual support across every major Indian language.

Open Merdot AI

Merdot Connect

Send Email, WhatsApp & SMS

One endpoint for transactional and bulk messaging across three channels, with delivery-status webhooks built in.

Learn more

Merdot Track

Query mentions & sentiment

Pull mentions, sentiment scores and topic clusters into your own dashboards, or subscribe to spike alerts via webhook.

Learn more

Documentation modules

What the documentation covers.

Eight modules take you from first-run configuration through production integration across every Merdot product.

Getting Started

Account setup, authentication and first-run configuration across Merdot AI, Merdot Track and Merdot Connect.

Merdot AI API

Full reference for chat, generation and document features · request and response schemas, rate limits and usage.

Merdot Track API

Query mentions, sentiment and topic clusters programmatically, and configure alert webhooks for your own dashboards.

Merdot Connect API

Send Email, WhatsApp Business and SMS messages through one endpoint, with delivery-event webhooks and template management.

Access & Authentication

API key management, key rotation, workspace roles and permission scoping for team accounts.

Webhooks & Alerts

Configure delivery, mention and sentiment-spike webhooks so your systems hear about events the moment they happen.

Data & Retention

Data handling, retention policy configuration and export options across every Merdot product.

Changelog & Versioning

Release notes, API versioning policy and migration guides for updates across our products.

API overview

Built for developers, from day one.

Our APIs provide programmatic access to messaging, mentions and AI features. Designed for integration with your product, CRM, support desk or internal dashboards.

REST APIs with JSON responses
Bearer token authentication with key rotation
Webhook support for real-time delivery & alerts
Rate limiting configurable per plan
Full TLS 1.3 enforcement
Client SDKs for Python and Node.js

merdot-connect · python sdkv1

# Send a WhatsApp order update
from merdot_connect import Client

client = Client(api_key= "<api_key>")
client.messages.send(
channel="whatsapp",
to="+9198xxxxxx",
template="order_shipped",
)

Access requirements

Documentation access tiers.

Product overview and getting-started guides are open to everyone. Full API references open with an account; dedicated deployment guides are provisioned by agreement.

Documentation section	Public	Registered account	Integration partner
Product overview	Available	Available	Available
Getting started guide	Available	Full Access	Full Access
Merdot AI API reference	·	Full Access	Full Access
Merdot Track API reference	·	Full Access	Full Access
Merdot Connect API reference	·	Full Access	Full Access
Dedicated deployment guides	·	On Request	Full Access

Documentation access is provisioned as part of onboarding. Credentials, environments and integration support are scoped to your plan. You start with output, not a blank page.

Credentialed access

Getting-started and API guides open the moment your account is created · deeper integration guides open with a paid or team plan.

Built for integration

REST endpoints, webhooks and Python or Node.js SDKs slot Merdot products into your existing product, CRM or support stack.

Support when you need it

Developer support is available for every plan, with priority response for team and institutional accounts.

Merdot Technologies

Access documentation
and start building.

Documentation is available to registered accounts. If you need credentials for a team or institutional plan, reach out directly.

Request documentation access Explore Merdot Connect Open Merdot AI

Merdot Technologies · Ahmedabad, Gujarat, India · contact@merdot.com